Terms and Conditions

Last updated: February 21, 2026

1. Acceptance of Terms

By accessing or using any service, application, website, or platform operated by Aivascribe AI Developing Services LLC under the brand names "Aiva" or "Aivascribe" (collectively, the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not access or use the Service.

These Terms are governed by and shall be construed in accordance with the laws of the United Arab Emirates, including but not limited to UAE Federal Decree-Law No. 33 of 2021 (as amended) on the Regulation of Labour Relations, UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and all other applicable federal and local regulations.

2. Description of Service

Aivascribe AI Developing Services LLC provides AI-powered medical scribing services that assist healthcare professionals in transcribing patient consultations and generating clinical documentation. The Service includes:

• Audio recording and transcription of patient consultations
• AI-generated medical summaries and documentation
• Secure storage and management of medical records
• Integration capabilities with electronic health record (EHR) systems

3. Intellectual Property and Copyright

3.1 Ownership of Assets

All intellectual property rights in and to the Service, including but not limited to the following, are the exclusive property of Aivascribe AI Developing Services LLC and are protected under UAE Federal Decree-Law No. 38 of 2021 on Copyrights and Neighbouring Rights, UAE Federal Law No. 36 of 2021 on Trademarks, and applicable international intellectual property treaties:

• The names "Aiva," "Aivascribe," and "Aivascribe AI Developing Services" and all associated nomenclature, brand names, and trade names
• All logos, icons, visual designs, and graphical elements
• The software, source code, object code, algorithms, AI models, and underlying technology
• The website, application interfaces, user interface designs, and page layouts
• All written content, documentation, marketing materials, and published text on the Service
• Database structures, data compilations, and system architectures
• All proprietary methodologies, processes, and trade secrets

3.2 Copyright Notice

© 2026 Aivascribe AI Developing Services LLC. All rights reserved. No part of the Service, including any page, content, design, text, graphic, logo, or software, may be reproduced, distributed, transmitted, displayed, published, or broadcast in any form or by any means without the prior written consent of Aivascribe AI Developing Services LLC.

3.3 Trademark Rights

The names "Aiva," "Aivascribe," and all related product and service names, designs, and slogans are trademarks or trade names of Aivascribe AI Developing Services LLC. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on the Service are the trademarks of their respective owners.

3.4 Restrictions on Use

You shall not, without the express written consent of the Company:

• Copy, modify, adapt, translate, or create derivative works of any part of the Service
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Service
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices displayed on the Service
• Use any robot, spider, scraper, or other automated means to access the Service or extract data
• Frame, mirror, or otherwise incorporate any part of the Service into any other website, application, or service
• Use the Company's intellectual property for commercial purposes or in any manner that could damage, disable, or impair the Service

3.5 Your Content

You retain ownership of:

• Your medical content and patient information
• Original clinical notes and documentation
• Any modifications you make to AI-generated content

By using the Service, you grant Aivascribe AI Developing Services LLC a limited, non-exclusive licence to process your content solely for the purpose of providing the Service to you.

4. Eligibility and Account Registration

4.1 Professional Requirements

The Service is exclusively for licensed healthcare professionals, including:

• Licensed physicians (MD, DO)
• Nurse practitioners (NP)
• Physician assistants (PA)
• Other qualified healthcare providers

4.2 Account Responsibilities

You are responsible for:

• Providing accurate and complete registration information
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised use

5. Acceptable Use

5.1 Permitted Uses

You may use the Service only for:

• Legitimate medical documentation purposes
• Recording consultations with proper patient consent
• Creating clinical notes and summaries
• Maintaining medical records in compliance with applicable laws

5.2 Prohibited Uses

You shall not:

• Use the Service for any unlawful purpose
• Record patients without proper consent
• Share access credentials with unauthorised individuals
• Attempt to reverse engineer or compromise the Service
• Use the Service to store non-medical or personal information unrelated to healthcare delivery
• Violate any applicable healthcare regulations or laws
• Infringe upon the intellectual property rights of Aivascribe AI Developing Services LLC or any third party

6. Patient Consent and Medical Ethics

6.1 Patient Consent Requirements

You are solely responsible for:

• Obtaining proper patient consent before recording
• Complying with local laws regarding patient consent
• Informing patients about the use of AI transcription services
• Maintaining patient confidentiality at all times

6.2 Professional Responsibility

You acknowledge that:

• You remain fully responsible for all medical decisions
• AI-generated content must be reviewed and verified by you
• You must comply with all applicable medical ethics standards
• Final clinical documentation is your professional responsibility

7. Data Security and Compliance

7.1 Data Protection

Aivascribe AI Developing Services LLC is committed to protecting your data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and all applicable data protection regulations. Where the Service is used in jurisdictions that require HIPAA compliance, we agree to comply with applicable HIPAA requirements for protecting Protected Health Information (PHI).

7.2 Security Measures

We implement appropriate safeguards including:

• End-to-end encryption for all data in transit and at rest
• Secure, compliant infrastructure
• Regular security audits and assessments
• Strict access controls and authentication

7.3 Data Breach Notification

In the event of a data breach involving personal data or PHI, we will notify you and relevant authorities as required by the UAE Data Protection Law and other applicable laws within the time frames mandated by such laws.

8. Service Availability and Modifications

8.1 Service Availability

While we strive for high availability, we do not guarantee uninterrupted service. We may temporarily suspend the Service for maintenance, updates, or technical issues.

8.2 Service Modifications

We reserve the right to modify, update, or discontinue features of the Service at our sole discretion. We will provide reasonable notice of significant changes that may affect your use.

9. Disclaimers and Limitations

9.1 Medical Disclaimer

IMPORTANT: The Service is a documentation tool only. It does not provide medical advice, diagnosis, or treatment recommendations. You are solely responsible for all clinical decisions and patient care. Aivascribe AI Developing Services LLC accepts no liability for clinical outcomes.

9.2 AI Accuracy Disclaimer

While our AI technology is advanced, it may produce errors or inaccuracies. You must review and verify all AI-generated content before using it in patient care or official medical records. The Company is not liable for any errors in AI-generated content.

9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF THE UNITED ARAB EMIRATES, AIVASCRIBE AI DEVELOPING SERVICES LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO MEDICAL MALPRACTICE CLAIMS, DATA LOSS, LOSS OF PROFITS, LOSS OF REVENUE, OR BUSINESS INTERRUPTION, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE.

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF AIVASCRIBE AI DEVELOPING SERVICES LLC EXCEED THE AMOUNT PAID BY YOU TO THE COMPANY FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless Aivascribe AI Developing Services LLC, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to your use of the Service, your violation of these Terms, your breach of any applicable laws or regulations, or your infringement of any intellectual property or other rights of any third party.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting our support team or through the account settings within the Service.

11.2 Termination by Us

Aivascribe AI Developing Services LLC may suspend or terminate your access to the Service immediately and without notice if you:

• Violate these Terms or applicable laws
• Engage in fraudulent or harmful activities
• Fail to pay applicable fees
• Pose a security risk to the Service or other users
• Infringe upon the intellectual property rights of the Company

11.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will provide you with a reasonable opportunity to export your data before permanent deletion, subject to any legal retention obligations. Sections relating to intellectual property, limitation of liability, indemnification, and governing law shall survive termination.

12. Pricing and Payment

Pricing information is available on our website. All fees are quoted and payable in the currency specified at the point of sale. Payment terms, refund policies, and billing procedures are subject to our separate Payment Terms. All applicable taxes, including UAE Value Added Tax (VAT) at the prevailing rate, shall be borne by you.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai. Any matters not addressed by these Terms shall be governed by the UAE Civil Transactions Law (Federal Law No. 5 of 1985, as amended) and the UAE Commercial Transactions Law (Federal Law No. 18 of 1993, as amended).

13.2 Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Service, the parties shall first attempt to resolve the matter amicably through good-faith negotiations for a period of thirty (30) days. If the dispute cannot be resolved amicably, it shall be referred to and finally resolved by the competent courts of Dubai, United Arab Emirates, which shall have exclusive jurisdiction.

14. Confidentiality

Each party agrees to keep confidential all information received from the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. This obligation of confidentiality shall survive the termination of these Terms.

15. Force Majeure

Aivascribe AI Developing Services LLC shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond the Company's reasonable control, including but not limited to natural disasters, acts of government, pandemics, war, terrorism, telecommunications failures, or power outages.

16. Changes to Terms

Aivascribe AI Developing Services LLC reserves the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Service and updating the "Last updated" date. Where required by law, we will seek your explicit consent to material changes. Your continued use of the Service after notification constitutes acceptance of the modified Terms.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction in the UAE, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.

18. Waiver

No failure or delay by Aivascribe AI Developing Services LLC in exercising any right or remedy under these Terms shall constitute a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude any further exercise of that or any other right or remedy.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Aivascribe AI Developing Services LLC regarding the Service and supersede all prior agreements, representations, and understandings between the parties.

20. Contact Information

For questions about these Terms and Conditions, please contact us: